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Trust & Data

Privacy Policy

What FoodHubbie stores about your restaurant, your customers and your riders — and what we do with it.

Last updated: 20 October 2026

Who we are

FoodHubbie is restaurant and cafe management software operated from India. This policy covers this website (foodhubbie-web.web.app) and the FoodHubbie apps — the owner/admin dashboard, the customer ordering menu and the rider app.

For any privacy question or request, contact us at nileshshah84870@gmail.com or +91 97246 49971.

What we collect

We collect only what the software needs to take an order, prepare it, deliver it and bill for it.

  • Restaurant account: business name, outlet address, owner and staff names, phone number, email and login credentials.
  • Your customers' orders: name and phone number given at checkout, delivery address for delivery orders, items and options ordered, table number for dine-in, order status and history, and feedback or ratings if they leave them.
  • Riders: name, phone number, outlet they belong to, and delivery status and settlement records.
  • Billing records: order counts per channel, invoices and payment entries recorded against an order. Card, UPI or bank credentials are never entered on this website and are not stored by us.
  • Website inquiries: the name, phone, restaurant name, city and message you submit through the demo or contact forms.
  • Technical data: page views on this marketing website and basic device and browser information, used to keep the site working and to understand which pages are useful.

Where your data is stored

Data is stored in Google Firebase (Realtime Database and Authentication), hosted on Google Cloud infrastructure. Each outlet's data is isolated from other outlets, and access is enforced by database security rules — a signed-in staff account sees only the outlets it belongs to. Customer phone numbers are kept in a separate, sign-in-only part of the database rather than in the publicly readable order feed.

Traffic on this website and the apps is served over HTTPS. Google Firebase and Meta (for WhatsApp messages) process data on our behalf as service providers.

WhatsApp messages

If your outlet uses the WhatsApp ordering channel, messages are delivered through Meta's WhatsApp Cloud API or a connected WhatsApp session. Message templates are submitted to and approved by Meta. Customers can reply STOP at any time to opt out of promotional messages; transactional messages about an order in progress are separate from marketing.

Analytics

This website uses Firebase Analytics to record page views — which page was opened, and basic browser information. Order contents, phone numbers and delivery addresses are never sent to analytics. We do not sell data and we do not run third-party advertising networks on this site.

How we use the data

  • Take, prepare, dispatch and deliver orders, and show live status to the right people.
  • Send transactional messages such as order confirmation, rider details and delivery OTP.
  • Calculate per-order billing and produce invoices, reports and CSV exports for the outlet.
  • Provide support when the outlet asks for help, and prevent abuse or unauthorised access.
  • Improve the product using aggregated usage, never by selling individual data.

Who can see it

Within an outlet, data is visible to the owner and the staff and riders the owner has created accounts for. Our support team can access an outlet's data only to help with a reported issue. We do not sell or rent personal data to anyone, and we do not share it with advertisers.

How long we keep it

Order, billing and customer records are kept while the outlet account is active, because reports, ledgers and invoices depend on them. When an outlet stops using FoodHubbie, records are retained only as long as needed for accounting and legal obligations, then deleted. You can ask us to delete specific personal data at any time using the contact details above.

Your choices and rights

  • Access and correction: restaurant owners can view and edit their own data in the dashboard; customers can ask the outlet or us to correct their details.
  • Deletion: email us to request deletion of a customer, rider or outlet record.
  • Marketing opt-out: reply STOP on WhatsApp, or ask the outlet to remove you from its promotion list.
  • Analytics: standard browser privacy settings and content blockers prevent the analytics script from running.

Children

FoodHubbie is a business tool for restaurant operators and their staff. It is not intended for use by children, and we do not knowingly collect data from anyone under 18.

Changes to this policy

If this policy changes materially, the update date at the top of this page changes and outlets are told through the dashboard or WhatsApp. Continuing to use the software after an update means you accept the revised policy.

Contact

FoodHubbie · nileshshah84870@gmail.com · +91 97246 49971 · WhatsApp