Assign, track, settle — the whole loop
Aggregators charge you 20–30% to do what a ₹8,000 phone and a WhatsApp message can do (indicative range, checked October 2026 — confirm with the aggregator you use). FoodHubbie's rider flow keeps your margins: the order sits on your dashboard with an Assign button, the rider's own app tells them where to pick up, the customer's WhatsApp tells them who's coming — and the money stays yours.
The rider's side: one screen, zero training
Why it beats giving orders to an app
Staff or freelance — assignment is a button press from the dashboard. The job lands on their phone with address and order details.
Rider name + number delivered to the customer on WhatsApp automatically. "Where is my food?" calls stop.
Every completed delivery is logged per rider. You set the rate, the ledger keeps count, settle daily or weekly.
20–30% platform commission becomes ₹1–5 per order in software fees. The margin difference pays for the whole system.
Assign → pickup → delivered, pushed live to owner dashboard, kitchen screen and customer chat.
Out-for-delivery orders carry an OTP handover message, so the right parcel reaches the right door.
Rider questions, answered plainly
Does the rider need to install an app?
The rider app runs in the phone's browser, so there is no app-store download. Riders sign in with the account you create for them.
How does the customer get the rider's number?
When an order goes out for delivery, the customer receives the rider's name and phone number on WhatsApp, so they can coordinate the handoff.
How do restaurants manage their delivery riders?
FoodHubbie gives the restaurant a rider roster where every rider has their own login to a personal rider app. Delivery orders land on the owner's dashboard with an Assign button; assigning pushes the job straight to that rider's phone, and the customer gets their name and number on WhatsApp. Status flows assign → pickup → delivered, live for everyone.
Can I use freelance or part-time riders instead of staff?
Yes — that's how FoodHubbie is designed. There is no payroll module you must feed; a freelance rider just needs a phone number to get a login. You pay per delivery from the COD collected, settle daily, and the rider ledger keeps the count.
What do customers see when a rider is assigned?
The customer gets a WhatsApp message with the rider's name and phone number, and an OTP-based handover message when the order goes out for delivery — so nobody calls the restaurant asking "where is my order?".
How are delivery payments calculated?
Per delivery, not per month. Each completed delivery is logged against the rider in the ledger; you decide the per-delivery rate and settle. COD collections stay with the rider and are tracked until the ledger clears.
How a delivery order moves
From the order screen, one tap assigns the delivery to a staff rider or a freelancer. No dispatch agency in between.
Their app shows the order, the address and the amount to collect — so they are not calling the counter for details.
The rider's name and phone number reach the customer on WhatsApp when the order goes out for delivery.
Delivery is confirmed with an OTP at the door, cash is recorded against that rider, and the day's ledger shows what each rider owes.
Delivery orders enter through the same POS and ordering system — there is no separate delivery software to run.
Salaried riders vs freelance
Most outlets run a mix: one or two staff riders for predictable hours, freelancers for Friday night. The system treats both the same way.
| Your staff rider | Freelance rider | |
|---|---|---|
| Cost model | Salary or shift pay | Per delivery |
| Availability | Fixed shifts | Called when you need them |
| Assignment | One tap, same app | One tap, same app |
| Tracking | Live status per order | Live status per order |
| Cash handling | Recorded in their ledger | Recorded in their ledger |
The delivery margin question
Aggregators charge a commission on the order value and keep the customer relationship. Running your own riders flips both: the delivery cost becomes a per-delivery amount you control, and the customer orders from you next time.
That is why rider management is part of every plan rather than a separate module — the pricing page lists the per-order rates, and use cases shows how cloud kitchens and family restaurants use it differently.
There is no per-rider fee on any plan. Staff riders and freelancers both sign in to the rider app on their phone.
Keep your next delivery order's margin
The free trial covers the rider app and the assignment flow. Bring your riders' phone numbers, go live the same day.
Start free trial → WhatsApp us